The purpose of the present general sales conditions is, on the one hand, to inform any possible consumer on the conditions and modalities in which the seller proceeds with the sale and the delivery of the ordered products, and on the other hand, to define the rights and obligations of the parties within the framework of the sale of products by the seller to the consumer. They apply, without restriction or reserve, to all sales, by the company Sroka shop, of products proposed on its website.
Consequently, the fact for any person to order a product proposed for sale on the website of the company Srokashop implies full acceptance of the present general conditions of sale of which the Buyer recognizes to have acquainted himself/herself before ordering.
The products are offered for sale on the following geographical territory: Europe and the whole world.
SROKASHOP reserves the right to modify these terms and conditions at any time.
2. IDENTITY OF THE COMPANY
The registered office of SROKASHOP is located at Keramoal, kerabox n° 20, 29290 Milizac. Siret : 798 840 294 0010 N° TVA intracom : FR 94798840294; TEL 06 58 69 12 12
The selling prices of the products on line on the website of srokacompany.com, indicated in Euros, are those in force at the time of the recording of the order form by the Buyer.
They include the shipping costs, except special mentions indicated before the purchase. In this case, the shipping costs will be indicated before the registration of the order by the Buyer and in addition to the order.
The selling prices of the products can be modified by the company Srokashop at any time. This modification will be indicated to the Buyer before any order.
4. CHARACTERISTICS OF THE PRODUCTS
In accordance with article L 111-1 of the French Consumer Code, the Buyer can, before ordering, take note, on the srokacompany.com website, of the essential characteristics of the product(s) he wishes to order.
The offers presented on srokacompany.com are valid while stocks last.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not commit the seller.
In case a supplier would modify a product, the graphic representation of this one would not engage the responsibility of the seller nor affect the validity of the sale.
Any order implies unreserved acceptance of these general terms and conditions of sale.
The Buyer may order : – on the website –
The Buyer’s order will have to be confirmed by Srokashop, by email.
The sale will be considered as final only after the sending to the Buyer of the confirmation of the order by the company Srokashop and the collection by the latter of the full price.
Srokashop recommends that the Buyer keep this information on a paper or computer document.
The payment must be done at the time of the order by the Buyer. At no time, the sums paid can be considered as a deposit.
The collection of the total amount of the order will be done by Srokashop at the time of the validation of the order or in case of payment by check at the time of its reception.
All orders are payable in Euros.
To pay for his order, the Buyer has all the means of payment mentioned in the order form: online credit card (Visa or Mastercard), bank check or bank transfer.
The company srokashop reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in case of non-payment of any sum that would be due by the Buyer or in case of payment incident.
Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to unpaid amounts at the end of a period of ten days following the date of invoicing or notification of the rejection of bank payment for any other means of payment. The delivery of any new order can be suspended in case of delay of payment of a previous order and this notwithstanding the present provisions.
The company srokashop reserves the right to ask for a photocopy of the identity card of the Buyer for any payment by credit card.
Within the framework of the fight against Internet fraud, the information relative to your order can be transmitted to any third party for verification.
7. CHOICE OF PRODUCTS
The Buyer having acquainted himself with the products and their characteristics, marketed by the company srokashop, has under his sole responsibility and according to his needs such as he previously determined them before any order, made his choice on the product(s) being the object of his order. Moreover, the Buyer knowing only the products that he owns and uses, is the only judge of the compatibility of the ordered products with those used by him.
The company srokashop puts at the disposal of the Buyer to help him in his choice: – a help service by email whose addresses are indicated in the “contact us” section
11. RIGHT OF WITHDRAWAL
– In accordance with the article L121-16 of the French Consumer Code, the buyer has a period of 7 days from the date of reception, to return at his own expense, the ordered products, for reimbursement.
The buyer will have to inform the company srokashop, and the return can only be done after agreement of the latter and attribution of a return number to be written on the packaging.
For hygienic reasons, the return of some of our products cannot be accepted if the original packaging has been unsealed, opened, torn or marked. All garments are concerned.
– The products must imperatively be returned to Srokashop in a perfect state of resale, in their original state (packaging, accessories, instructions…), duly sealed, and accompanied by the invoice corresponding to the purchase.
If the product includes a guarantee sheet or any other document to be completed, this must not be filled in so that the buyer can exercise his right of withdrawal.
Any product that is incomplete, damaged or whose original packaging has been damaged will not be refunded or exchanged.
– The exercise of the right of withdrawal will give rise to the choice of the buyer: – either to a cash refund by re-crediting the bank card entered at the time of the initial order or, in the event of impossibility, by cheque letter. – or to the attribution of a voucher to be used on srokacompany.com. In both cases, the customer is responsible for the return shipping costs, minus the initial shipping costs.
– In all cases, the return costs will be charged to the customer.
– In case of exchange with another product, the new shipping costs will be due to Srokashop
12. GENERAL CONDITIONS OF REIMBURSEMENT
In all cases, Srokashop will communicate at the time of the attribution of this voucher by electronic message: – its validity period – the possibility or not that the buyer will have to ask for a refund and its amount
In the event of partial use of the voucher, the remainder will remain available to the customer under the same conditions as the original credit note within one year.
A voucher shall be deemed to have been used if it is used, even partially, or if a refund is requested.
By using this voucher, the consumer undertakes on his honour not to contest or oppose the transaction concerned by the reimbursement with his bank or otherwise, and undertakes not to do so within a period of one year following the use of the voucher
The consumer acknowledges having knowledge that any breach of this obligation would expose him to the retrocession of the unduly received amount, without prejudice to the damages that could be claimed by Srokashop.
Some products sold benefit from a manufacturer’s warranty, whose general conditions vary from one supplier to another. The general conditions and the duration of the warranty are available on the website of Srokashop. The buyer will be considered to have consulted and accepted them.
Any return of the product under the aforementioned warranty must be subject to a prior agreement from Srokashop. To this end, the Buyer will contact the Srokashop after-sales service.
No return will be accepted without prior authorization from Srokashop.
If the product is recognized as defective, Srokashop will give the buyer a return number. This return number, a determining and indispensable condition, is valid for seven working days, starting from the communication of the return number by Srokashop to the Buyer. After this period, the Buyer will have to renew his request, according to the procedure described above.
The defective product must be returned in its original packaging, with all the product and its accessories and be accompanied in a legible way by the product return number communicated by Srokashop and the serial number of the product.
Any incomplete, damaged or damaged product and/or whose original packaging will have been deteriorated, will not be taken back or exchanged within the framework of the guarantee.
All costs and risks related to the return of the product are to be borne by the Buyer.
The product under warranty will be, at the choice of the manufacturer, exchanged or repaired.
Srokashop only guarantees the Buyer, for hidden defects that could affect the delivered products, within the framework of a replacement of the defective products, or of the parts making them unfit for their use, without being able to be considered by the Buyer as responsible for the possible harmful consequences that these hidden defects could have caused.
In any case, the guarantees do not cover: – the replacement of consumables. – abnormal and non-compliant use of the products. – damage that is specifically mentioned in the article sheets. – Defects and their consequences due to the intervention of the Buyer or a repairer not approved by Srokashop. – Defects and their consequences linked to the use not in conformity with the use for which the product is intended (professional use, collective use…) – Products subject to a specific assistance and maintenance contract.
The products proposed by Srokashop are in accordance with the French legislation in force.
Srokashop cannot be held responsible for the non-execution of the contract in case of stock shortage or unavailability of the product, force majeure, disturbance or total or partial strike, notably of the postal services and means of transport and/or communications.
Srokashop cannot be held responsible for any indirect damage that could occur because of the purchase of the products.
The total or partial impossibility to use the products, notably because of an incompatibility of equipment, cannot engage the responsibility of Srokashop nor give rise to any compensation or refund.
The Srokashop website also contains information coming from third parties, and links to other websites. Srokashop cannot be held responsible for any damage resulting from the use, access to, or inability to use this third party information, nor to the content of other websites.
15. PARTIAL INVALIDITY
If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions shall retain all their force and scope.
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions of sale shall not be interpreted for the future as a waiver of the obligation in question.
17. APPLICABLE LAW
The sales of products of the company Srokashop are submitted to the French law.
18. DATA PROCESSING AND LIBERTIES
The information collected by Srokashop during any order of the Buyer is necessary for the management of his order by Srokashop and its commercial partners. In accordance with the French law “Informatique et Libertés” n°78-17 of January 6, 1978, the Buyer has the right to access, rectify, oppose and delete data concerning him/her at Srokashop.