Frakt

8. DELIVERY AND RECEIPT

8.1. GENERAL RULES

Products will be delivered to the address provided by the Buyer on the order form, in mainland France and Corsica or worldwide.
At the Buyer's express request, the invoice can be sent to the billing address rather than the delivery address by selecting the option provided for this purpose on the order form.

8.2. TIMEFRAMES

A distinction must be made between delivery times and shipping times.
Average times from the srokashop warehouse are as follows: within 48 h in France and within 3 to 5 days in Europe.
These times are provided for information only.
Any possible delay may not give rise to damages, withholding, or cancellation of the order by the Buyer.
In case of delivery delay compared to the initially set date, the Buyer must report it in writing (letter, email) to La société srokashop in order to improve the quality of service that may be offered and to allow Srokashop to carry out an investigation with the carrier.
A carrier investigation may last up to 21 working days. If during this period the product is found, it will be immediately re-routed to the delivery address specified in the order form.
If the ordered product is then no longer available, the provisions referred to in article 8 will apply. In case of product exchange, delivery costs will be borne by the consumer.

8.3. RECEIPT

Goods travel at the Buyer's risk. However, shipping costs include goods insurance against theft, damage, and loss (the maximum insurance refund amount varies depending on the carriers).
Consequently and in all cases, before accepting your delivery, please check the condition of your parcels. In case of anomaly, refuse the parcel and indicate on the delivery slip the reasons for refusal by listing the problems observed; otherwise, no claim will be possible.
IMPORTANT!
Do not let the delivery person dictate your conduct or the items to be entered on the delivery slip.
Limit yourself to indicating the damage observed, avoiding information that the delivery person may suggest, such as "intact packaging" or any other mention that could exclude their liability.
Finally, the reservation "subject to unpacking" is not valid and will not be taken into account.