General Terms and Conditions of Sale
General Terms and Conditions of Sale
1. PURPOSE
The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales, by the company Sroka shop, of the products offered on its website.
Consequently, the fact that any person orders a product offered for sale on the website of the company Srokashop implies full and complete acceptance of these general terms and conditions of sale, which the Buyer acknowledges having read prior to placing his order.
The products are offered for sale in the following geographical territory: Europe and worldwide.
SROKASHOP reserves the right to modify these general terms and conditions of sale at any time.
2. IDENTITY OF THE COMPANY
SROKASHOP’s head office is located at Keramoal, kerabox n° 20, 29290 Milizac. Siret: 798 840 294 0010 Intracom VAT number: FR 94798840294; TEL 06 58 69 12 12
3. PRICES
The prices of the online products on the
srokacompany.com
website, indicated in Euros, are those in force at the time of registration of the purchase order by the Buyer.
They include shipping costs, unless otherwise stated prior to purchase. In this case, the shipping costs will be indicated before the order is registered by the Buyer and in addition to the order.
The selling prices of the products may be changed by Srokashop at any time. This modification will be notified to the Buyer before any order is placed.
4. PRODUCT FEATURES
In accordance with Article L 111-1 of the French Consumer Code, the Buyer may, prior to placing an order, take note of the essential characteristics of the product(s) he wishes to order on the
srokacompany.com
Website.
The offers presented on
srokacompany.com
are valid while stocks last.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller in any way.
In the event that a supplier modifies a product, the graphic representation of the product does not engage the responsibility of the seller or even affect the validity of the sale.
5. ORDER
All orders imply unrestricted and unreserved acceptance of these general terms and conditions of sale.
The Buyer can order: – on the website –
The Buyer’s order must be confirmed by Srokashop, by e-mail.
The sale will only be considered final after the order confirmation has been sent to the Buyer by Srokashop and the full price has been received by the latter.
Srokashop recommends that the Buyer keep this information on a paper or electronic document.
6. PAYMENT
Payment must be made at the time of the order by the Buyer. At no time can the sums paid be considered as deposits or deposits.
The full amount of the order will be collected by Srokashop at the time of validation of the order or in the event of payment by cheque upon receipt of the order.
All orders are payable in Euros.
To pay for the order, the Buyer has all the means of payment mentioned in the order form: Online bank card (Carte bleue, Visa or Mastercard), Bank cheque or Bank transfer.
The srokashop company reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount that would be due by the Buyer or in the event of a payment incident.
Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts after a period of ten days following the invoice date or notifications of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
srokashop reserves the right to request a photocopy of the Buyer’s identity card for any payment by credit card.
As part of the fight against fraud on the Internet, information relating to your order may be transmitted to any third party for verification.
7. PRODUCT SELECTION
The Buyer having become aware of the products and their characteristics, marketed by the company srokashop, has under his sole responsibility and according to his needs as he has previously determined them before any order, has made his choice on the product(s) subject to his order. In addition, the Buyer, who alone knows the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.
To help the buyer choose, srokashop provides the buyer with the following: – an email help service whose addresses are indicated in the “contact us” section.
8. DELIVERY AND RECEIPT
8.1. GENERAL RULES
The products will be delivered to the address indicated by the Buyer on the order form, in metropolitan France and Corsica or worldwide.
The Buyer may, at his express request, obtain the sending of the invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
8.2. TIME
A distinction should be made between delivery times and shipping times.
The average time from the deposit of the company srokashop are as follows: in 48 hours in France and within 3 to 5 days in Europe.
These deadlines are provided for information purposes only.
Any excess may not give rise to damages, withholding or cancellation of the order by the Buyer.
In the event of a delay in delivery compared to the date initially set, the Buyer must report this in writing (letter, email) to the company srokashop in order to improve the quality of service that may be offered to him and to allow Srokashop to carry out an investigation with the carrier.
A carrier investigation can take up to 21 business days. If the product is found during this period, it will be immediately re-routed to the delivery location designated in the purchase order.
In the event that the product ordered is no longer available, the provisions referred to in Article 8 shall apply. In the event of an exchange of a product, the delivery costs will be borne by the consumer.
8.3. RECEPTION
Goods travel at the Buyer’s own risk. However, shipping costs include cargo insurance against theft, damage and loss (the maximum amount of insurance reimbursement varies by carrier).
As a result and in any case, before accepting your delivery, please check the status of your packages. In the event of an anomaly, refuse the package and indicate on the delivery note the reasons for the refusal by listing the problems found, otherwise, no claim will be possible.
IMPORTANT!
Don’t let the delivery person dictate what to do or what to write on the delivery note.
Limit yourself to indicating the damage observed and avoid information that the delivery person may give you, such as “intact packaging” or any other mention that may exclude their liability.
Finally, the reservation “subject to unpacking” is not valid and cannot be taken into account.
9. PRODUCT AVAILABILITY
In case of partial availability of the items, the srokashop company may make a split delivery. Products in stock will be sent out first. The remainder will either be delivered at a later date, replaced by other equipment (in agreement with the Buyer), or refunded.
In any case, Srokashop will inform the Buyer as soon as possible.
10. QUALITY OR COMPLIANCE ISSUES
In the event of delivery of a product that does not correspond to the order (defective or non-compliant), the buyer must make a claim within 7 days of signing the delivery note.
Complaints must be sent by letter or email and must include: – the Buyer’s contact details. – Product references. – the reasons for the complaint.
The return of the products must be made within seven working days from the assignment of a return number by Srokashop’s customer service.
Otherwise, srokashop will not exchange or refund the products ordered in this way.
Any product to be exchanged or refunded must be returned to Srokashop in its original condition and packaging and include the entire product and accessories.
Any risk related to the return of the product is the responsibility of the Buyer.
Failure to comply with the procedure set out above and the deadlines indicated, the Buyer may not make any claim for non-conformity or apparent defect of the products delivered, the products being deemed to be compliant and free of any apparent defect.
11. RIGHT OF WITHDRAWAL
• In accordance with the Consumer Code, the buyer has a period of 14 days, from the date of receipt, to return the ordered products for refund at his own expense.
The buyer must imperatively keep the company Srokashop informed, and the return can only be made after the buyer agrees and assigns a return number to be written imperatively on the packaging.
For hygienic reasons, the return of some of our products will not be accepted if the original packaging has been decellophane, unsealed, opened, torn or marked. All coatings are concerned.
• The products must be returned to Srokashop in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the invoice corresponding to the purchase.
If the product includes a warranty sheet or any other document to be completed, it must not be completed so that the buyer can exercise his right of withdrawal.
Any product that is incomplete, damaged, or whose original packaging has been deteriorated, will not be refunded or exchanged.
• The exercise of the right of withdrawal will give rise to the buyer’s choice: – either a refund in cash by re-crediting the bank card entered at the time of the initial order or, if this is not possible, by cheque letter. – or the allocation of a voucher to be used on
srokacompany.com
. In both cases; After deduction of the initial shipping costs and return shipping costs, the customer is responsible for the initial shipping costs.
• In any case, the return shipping costs will be borne by the customer.
• In case of exchange with another product, the new shipping costs will be due to Srokashop.
12. TERMS AND CONDITIONS OF REFUND
In any case, Srokashop will communicate when awarding this voucher by e-mail: – its period of validity – whether or not the buyer will be able to request a refund and its amount
In the event of partial use of the voucher, the remainder will remain available to the customer under the same conditions as the original voucher within one year.
A voucher will be considered used in the event of even partial use or a request for a refund.
By the very fact of using this voucher, the consumer undertakes on his honour not to make any dispute or opposition to his bank or other to the transaction concerned by the refund, and undertakes not to do so within one year of using the voucher
The consumer acknowledges that he/she is aware that any failure to comply with this obligation will expose him/her to the retrocession of the sum unduly received, without prejudice to the damages that may be claimed from him by Srokashop.
13. WARRANTY
Some products sold come with a manufacturer’s warranty, the terms and conditions of which vary from supplier to supplier. The general terms and conditions and the duration of the warranty can be found on the Srokashop website. The buyer will be deemed to have viewed and accepted them.
Any return of the product under the aforementioned warranty must be subject to prior agreement by Srokashop. To this end, the Buyer will contact Srokashop’s after-sales service.
No returns will be accepted without prior authorization from Srokashop.
If the product is found to be defective, Srokashop will send the buyer a product return number. This return number, a determining and essential condition, is valid for seven working days, from the date of communication of the return number by Srokashop to the Buyer. After this period, the Buyer must renew his request, according to the procedure described above.
The defective product must be returned in its original packaging, include the entire product and its accessories and be accompanied by the product return number provided by Srokashop and the serial number of the product.
Any product that is incomplete, damaged, damaged and/or whose original packaging has been deteriorated, will not be returned or exchanged under the warranty.
All costs and risks related to the return of the product are the responsibility of the Buyer.
The product under warranty will, at the manufacturer’s option, be exchanged or repaired.
Srokashop only guarantees the Buyer, in respect of hidden defects that may affect the products delivered, in the context of a replacement of defective products, or parts making them unfit for their use, without being able to be considered by the Buyer as responsible for any harmful consequences that these hidden defects may have caused.
In any case, the warranties do not cover: – replacement of consumables. – Abnormal and improper use of the products. – Damage that is specifically mentioned in the material master records. – defects and their consequences due to the intervention of the Buyer or a repairer not authorised by Srokashop. – Defects and their consequences related to use that is not in accordance with the use for which the product is intended (professional use, collective use, etc.) – Products that are the subject of a specific assistance and maintenance contract. The details of our after-sales service policy and the conditions are set out on our website in the “after-sales service” section.
14. LIABILITY
The products offered by Srokashop comply with the French legislation in force.
Srokashop cannot be held responsible for the non-performance of the contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications.
Srokashop cannot be held liable for any indirect damage that may occur as a result of the purchase of the products.
The total or partial impossibility of using the products, due in particular to an incompatibility of equipment, cannot engage the responsibility of Srokashop nor give rise to any compensation or refund.
The Srokashop website also contains information from third parties, and links to other websites. Under no circumstances can Srokashop be held liable for any damage resulting from the use, access to, or inability to use this third-party information, nor the content of other websites.
15. PARTIAL INVALIDITY
If one or more stipulations of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations shall retain their full force and scope.
16. NO WAIVER
The fact that one of the parties does not invoke a breach with the other party of any of the obligations referred to in these general terms and conditions of sale cannot be interpreted for the future as a waiver of the obligation in question.
17. GOVERNING LAW
Sales of Srokashop products are subject to French law.
18. DATA PROTECTION
The information collected by Srokashop during any order of the Buyer is necessary for the management of his order by Srokashop and its commercial partners. In accordance with the Data Protection Act No. 78-17 of 6 January 1978, the Buyer has the right to access, rectify, oppose and delete data concerning him or her by contacting Srokashop.
