After-sales service

Your product has a problem :

Contact us at sav.srokacompany@gmail.com

Please indicate

  • Last name – First name
  • Postal and delivery address
  • Phone and email
  • Object of your request

Please provide

  • Dated proof of purchase in shop (invoice)
  • Photographs of the damaged material or damage (good quality files, wide and tight photos)
  • Explanations of your problem and how it arose
  • The contact form to download by clicking here

Without these elements, we are not able to process your request. Only requests addressed to sav.srokacompany@gmail.com will be processed.

Are not covered by the guarantee :

  • Packages damaged during transport which have been accepted as such by the recipient, or which have not been checked in accordance with the general terms and conditions of sale of Sroka Shop and the carrier. Packages travel at the recipient’s risk. Even if the package appears to be in perfect condition, you must check its contents in front of the carrier. Never write “subject to unpacking”. We cannot take returns if these instructions are not complied with.
  • Products purchased more than two years ago and not covered by the European warranty, or any extended warranty provided by Sroka Company beyond these two years.
  • Second-hand and second-hand products or products that have not been purchased from its authorised dealers or from Sroka Shop
  • Any product that has not been used under normal and conforming conditions.
  • Any product that has suffered damage caused by negligence or misuse, such as :
    • Excessive exposure to the sun or heat
    • A modification of the equipment
    • Poor storage or maintenance
    • Incorrect use of pressure relief valves and screws
    • Damage not resulting from a manufacturing defect
    • No rinsing of the material
    • By inappropriate technical use (jumps, competitions…)
    • Equipment used in shore-break, in abnormal weather conditions

The product delivered does not conform to your order or your expectations.

Your withdrawal period for any online purchase is 14 days, in accordance with current legislation. The withdrawal period for purchases in shops is not the responsibility of Sroka Shop, but of the retailer. Any lack of conformity of the product on receipt or of the order must be notified to Sroka Shop within 7 days of receipt of the package, otherwise no return will be possible. All returns must be accepted by Sroka Shop. To contact us, please use the email address sav.srokacompany@gmail.com otherwise we will not be able to process your request.

Please indicate

  • Last name – First name
  • Postal and delivery address
  • Telephone and email address
  • Object of your request

Please provide

  • Dated proof of purchase (invoice)
  • Delivery date (and if possible proof of delivery and date)
  • Explanations of your problem

Explanations of your problem Only requests addressed to sav.srokacompany@gmail.com will be processed.

Cannot be returned :

  • Packages damaged during transport which have been accepted as is by the recipient, or which have not been checked in accordance with the general terms and conditions of sale. Packages travel at the recipient’s risk. Even if the package appears to be in perfect condition, you must check its contents in front of the carrier. Never write “subject to unpacking”. We cannot take returns if these instructions are not complied with.
  • Any return notified after the time limits specified above
  • Second-hand and second-hand products or products that have not been purchased from Sroka Company or its authorised resellers
  • Any product that has not been used under normal conditions.
  • Any product that has suffered damage caused by negligence or misuse
    • Excessive exposure to the sun or heat
    • A modification of the equipment
    • Poor storage or maintenance
    • Incorrect use of pressure relief valves and screws
    • Damage not resulting from a manufacturing defect
    • No rinsing of the material
    • By inappropriate technical use (jumps, competitions…)
    • Equipment used for shore-break or in case of abnormal weather conditions