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Your product has a problem:

Contact us at sav.srokacompany@gmail.com

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Without this, we will not be able to process your request. Only requests addressed to sav.srokacompany@gmail.com will be processed.

For any sail repairs, see this page.

The following are not covered by the warranty:

The delivered product does not meet your order or expectations

Your withdrawal period for all online purchases is 14 days, in accordance with the legislation in force. The withdrawal period for in-store purchases is not the responsibility of Sroka Shop, but of the retailer. Any lack of conformity of the product upon receipt or of the order must be notified to Sroka Shop within 7 days of receipt of the package, otherwise no return will be possible. All returns must be accepted by Sroka Shop. To contact us, please use the email address sav.srokacompany@gmail.com otherwise we will not be able to process your request.

Please indicate

Please provide

Without this, we will not be able to process your request. Only requests addressed to sav.srokacompany@gmail.com will be processed.

The following cannot be returned:

For Paddles.

We guarantee 1 year for air leaks on the board and 2 years for PVC. The paddles are guaranteed for normal use (Any impact on a composite blade that will cause a subsequent problem cannot be taken into account.)

 

Sroka Shop reserves the full and undivided right to decide whether or not to cover the warranty, by examining the file (including photos and possibly by direct visual and technical inspection of the material) clearly showing the defect(s) of the product. If the product is declared defective by Sroka Shop, the warranty covers the repair or replacement of the defective product only. Sroka Shop, alone, reserves the right to decide on the replacement or repair. Sroka Shop is not responsible for any additional cost, loss or damage resulting from misuse of this product. LReturns are at the customer’s expense and must be made in their original packaging. In the event of a pick-up accepted by Sroka Shop, the return of the new or repaired product will be at the expense of Sroka Shop.