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Your product has a problem :

Contact us at sav.srokacompany@gmail.com

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Without these elements, we are not able to process your request. Only requests addressed to sav.srokacompany@gmail.com will be processed.

Are not covered by the guarantee :

The product delivered does not conform to your order or your expectations.

Your withdrawal period for any online purchase is 14 days, in accordance with current legislation. The withdrawal period for purchases in shops is not the responsibility of Sroka Shop, but of the retailer. Any lack of conformity of the product on receipt or of the order must be notified to Sroka Shop within 7 days of receipt of the package, otherwise no return will be possible. All returns must be accepted by Sroka Shop. To contact us, please use the email address sav.srokacompany@gmail.com otherwise we will not be able to process your request.

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Explanations of your problem Only requests addressed to sav.srokacompany@gmail.com will be processed.

Cannot be returned :

Sroka Shop reserves the full and undivided right to decide whether or not to accept the guarantee, by examining the file (including photos and possibly by direct visual and technical inspection of the material) clearly showing the defect(s) of the product. If the product is declared defective by Sroka Shop, the warranty covers the repair or replacement of the defective product only. Sroka Shop reserves the right to decide on replacement or repair. Sroka Shop is not responsible for any additional cost, loss or damage resulting from misuse of this product. Returns are at the customer’s expense and must be made in the original packaging. In the case of a return accepted by Sroka Shop, the return of the new or repaired product will be at the expense of Sroka Shop.