FAQ
WHERE CAN I FIND OUR PRODUCTS?
We have developed a distribution network in France and Europe to allow you to see, test and buy our products through stores. In case there is no store near you, we give you the opportunity to buy online via our e-commerce.
HOW LONG ARE OUR SROKA PRODUCTS GUARANTEED?
SROKA products come with a 2-year warranty. Sroka Shop reserves the full and undivided right to decide whether or not to cover the warranty, by examining the file (including photos and possibly by direct visual and technical inspection of the material) clearly showing the defect(s) of the product. If the product is declared defective by Sroka Shop, the warranty covers the repair or replacement of the defective product only.
The withdrawal period for all online purchases is 14 days, in accordance with current legislation. The withdrawal period for in-store purchases is not the responsibility of Sroka Shop, but of the retailer. Any lack of conformity of the product upon receipt or of the order must be notified to Sroka Shop within 7 days of receipt of the package, otherwise no return will be possible. Return shipping costs will be borne by the customer. For more information, please refer to the General Terms and Conditions of Sale or our After-Sales Service.
WHAT IS OUR EXPERIENCE IN THE WORLD OF SKIING?
Bruno Sroka has been a tester and developer for kitesurfing brands for about ten years. In 2009, Bruno developed with the designer Paolo Rista, the first KiteRace boards in the world, and flat navigation as in windsurfing but in kitesurfing. This innovation revolutionized kitebreeding, and led Bruno to win 12 out of 16 competitions in 2009 (and remained on the podium 15 times). Bruno is a 3-time Kitesurfing World Champion. He is also the only person to have crossed Cape Horn by kitesurfing, to have connected France to Ireland by kitesurfing. Bruno is also a former PE teacher with several sports state certificates. He therefore puts all his experience, knowledge and skills to make board sports accessible to as many people as possible.
We are based on the Breton coast, so we practice with the equipment we develop. It is therefore imperative for us to offer quality products that are comfortable, easy to use and, above all, efficient. We also work with ambassadors from all over the world, who are also passionate about water sports, who share with us their feedback on the equipment and beautiful photos and videos.
HOW ARE OUR BOARDS CONSTRUCTED?
As for the inflatable Stand-Up Paddles, we decided to reinforce them where this kind of product can be fragile: the rails. Unlike some competitors, we have 4 layers of PVC on the rails to guarantee maximum waterproofing. The top and bottom of the board are made of a double skin that guarantees the good rigidity and solidity of the product. The various bonding of the PVC layers is carried out under the control of an optimal hydrometry guaranteeing the reliability of the bonding.
The rigid foil boards are designed in France, in Morbihan, in full sandwich (carbon or fiberglass, as desired). For us, there is nothing better than local know-how. To find out more about how they are made, we refer you to this dedicated article.
WHY ARE OUR PRODUCTS CHEAPER?
We did a lot of market research and we observed that our customers were looking for an accessible but quality product. We have worked on our design methods, on the delivery of products, on the reduction of our margins, to keep a fair price, accessible to all, without hindering the quality of our products.
Nevertheless, we will never be able to position ourselves on the prices of entry-level products. Simply because a product offered at a price 40% (or +) less than competitors, is a sign that certain criteria are not taken into account: manufacturing conditions, quality, durability, product warranty, or time spent testing and prototyping. An abnormally low price should always be a red flag. Discover in this article, all our philosophy to make our products accessible while guaranteeing the quality of our products.
