After-sales service

Please indicate

• First Name – Last Name
• Mailing address and delivery address
• Phone and email
• Subject of your request

Please provide

• Dated proof of purchase in store (invoice)
• Photographs of damaged equipment or damage (good quality files, wide and close-up photos)
• Explanations of your problem and how it occurred
• The contact form to download by clicking here

Without these elements, we are unable to process your request. Only requests sent to sav.srokacompany@gmail.com will be processed.

For all sail repairs, see this page.

Not covered by the warranty:

• Packages damaged during transport that were accepted as is by the recipient, or that were not checked in accordance with the general terms and conditions of sale of Sroka Shop and the carrier. Packages travel at the recipient's risk. Even if the package appears to be in perfect condition, you must check its contents in front of the carrier. Never write "subject to unpacking". We cannot accept returns if these instructions are not followed.
• Products purchased more than two years ago and out of European warranty, or out of any extended warranty period provided by Sroka Shop beyond these two years
• Second-hand products and products purchased used or products that were not purchased from authorized resellers or from Sroka Shop
• Any product that has not been used under normal and compliant conditions
• Any product that has suffered damage caused by negligence or misuse, such as:
  • Excessive exposure to sun or heat
  • Modification of equipment
  • Improper storage or maintenance
  • Improper use of valves and decompression screws
  • Damage not resulting from a manufacturing defect
  • Failure to rinse equipment
  • By unsuitable technical use (jumps, competitions, rental, etc.)
  • Equipment used in the shore-break, in unsuitable weather conditions

The product delivered does not conform to your order or your expectations

Your right of withdrawal for any online purchase is 14 days, in accordance with current legislation. The withdrawal period for in-store purchases is not the responsibility of Sroka Shop, but of the reseller. Any lack of conformity of the product upon receipt or of the order must be notified to Sroka Shop within 7 days from the receipt of the package, otherwise no return will be possible. Any return must be accepted by Sroka Shop. To contact us, use the email address sav.srokacompany@gmail.com otherwise we will not be able to process your request.

Please indicate

• First Name – Last Name
• Mailing address and delivery address
• Phone and email address
• Subject of your request

Please provide

• Dated proof of purchase (invoice)
• Delivery date (and if possible proof of delivery and date)
• Explanations of your problem

Without these elements, we are unable to process your request. Only requests sent to sav.srokacompany@gmail.com will be processed.

Cannot be returned:

• Packages damaged during transport that were accepted as is by the recipient, or that were not checked in accordance with the general terms and conditions of sale. Packages travel at the recipient's risk. Even if the package appears to be in perfect condition, you must check its contents in front of the carrier. Never write "subject to unpacking". We cannot accept returns if these instructions are not followed.
• Any return notified beyond the deadlines specified above
• Second-hand products and products purchased used or products that were not purchased from Sroka Company or its authorized resellers
• Any product that has not been used under normal conditions
• Any product that has suffered damage caused by negligence or misuse
  • Excessive exposure to sun or heat
  • Modification of equipment
  • Improper storage or maintenance
  • Improper use of valves and decompression screws
  • Damage not resulting from a manufacturing defect
  • Failure to rinse equipment
  • By unsuitable technical use (jumps, competitions, rentals, etc.)
  • Equipment used in the shore-break or in unsuitable weather conditions

For Paddles.

We guarantee air leaks on the board for 1 year and PVC for 2 years. Paddles are guaranteed for normal use (Any impact on a composite blade that causes a subsequent problem cannot be taken into account.)

 

Sroka Shop reserves the exclusive and undivided right to decide whether or not to cover the warranty, based on an examination of the file (including photos and possibly direct visual and technical inspection of the equipment) clearly showing the product's defect(s). If the product is declared defective by Sroka Shop, the warranty covers the repair or replacement of the defective product only. Sroka Shop, alone, reserves the right to decide on replacement or repair. Sroka Shop is not responsible for any additional cost, loss, or damage resulting from misuse of this product. Lreturns are at the customer's expense and must be in their original packaging. In the event that Sroka Shop accepts responsibility, the return of the new or repaired product will be at Sroka Shop's expense.