After-sales service

Please provide

• Full name
• Postal address and delivery address
• Phone number and email
• Subject of your request

Please submit

• Proof of purchase from store with date (invoice)
• Photographs of damaged equipment or damage (high quality files, wide and close-up photos)
• Explanation of your problem and how it occurred
• The contact form to download by clicking here

Without these elements, we are unable to process your request. Only requests sent to sav.srokacompany@gmail.com will be processed.

For any sail repair, see this page.

Not covered by warranty:

• Packages damaged during transport that were accepted as-is by the recipient, or that were not checked in accordance with Sroka Shop and carrier general terms and conditions. Packages travel at the recipient's risk. Even if the package appears to be in perfect condition, you must verify its contents in front of the carrier. Never write "subject to unpacking inspection". We cannot accept returns if these instructions are not followed.
• Products purchased more than two years ago and outside European warranty, or outside any warranty extension period provided by Sroka Shop beyond these two years
• Second-hand products and purchases of used items or products that were not purchased from authorized resellers or Sroka Shop
• Any product not used under normal and compliant conditions
• Any product that has suffered damage caused by negligence or misuse, such as:
  • Excessive exposure to sun or heat
  • Equipment modification
  • Poor storage or maintenance
  • Incorrect use of valves and decompression screws
  • Damage not resulting from a manufacturing defect
  • Failure to rinse equipment
  • Improper technical use (jumps, competitions, rentals…)
  • Equipment used in shore-break or in unsuitable weather conditions

The product delivered does not match your order or expectations

Your withdrawal period for any online purchase is 14 days, in accordance with applicable law. The withdrawal period for in-store purchases is not the responsibility of Sroka Shop, but of the reseller. Any non-conformity of the product upon receipt or the order must be notified to Sroka Shop within 7 days of receiving the package, otherwise no return will be possible. All returns must be accepted by Sroka Shop. To contact us, use the email address sav.srokacompany@gmail.com otherwise we will not be able to process your request.

Please provide

• Full name
• Postal address and delivery address
• Phone number and email address
• Subject of your request

Please submit

• Dated proof of purchase (invoice)
• Delivery date (and if possible proof of delivery and date)
• Explanation of your problem

Without these elements, we are unable to process your request. Only requests sent to sav.srokacompany@gmail.com will be processed.

Cannot be returned:

• Packages damaged during transport that were accepted as-is by the recipient, or that were not checked in accordance with general terms and conditions. Packages travel at the recipient's risk. Even if the package appears to be in perfect condition, you must verify its contents in front of the carrier. Never write "subject to unpacking inspection". We cannot accept returns if these instructions are not followed.
• Any return notified beyond the deadlines specified above
• Second-hand products and purchases of used items or products that were not purchased from Sroka Company or its authorized resellers
• Any product not used under normal conditions
• Any product that has suffered damage caused by negligence or misuse
  • Excessive exposure to sun or heat
  • Equipment modification
  • Poor storage or maintenance
  • Incorrect use of valves and decompression screws
  • Damage not resulting from a manufacturing defect
  • Failure to rinse equipment
  • Improper technical use (jumps, competitions, rentals…)
  • Equipment used in shore-break or in unsuitable weather conditions

For Paddles.

We guarantee 1 year for air leaks on the board and 2 years for PVC. Paddles are guaranteed for normal use (Any impact on a composite blade that will cause a problem later cannot be covered.)

Sroka Shop reserves exclusively and without sharing the right to decide whether or not to cover the warranty, by examining the file (including photos and possibly by direct visual and technical inspection of the equipment) clearly showing the defect(s) of the product. If the product is declared defective by Sroka Shop, the warranty covers the repair or replacement of the defective product only. Sroka Shop alone reserves the right to decide on replacement or repair. Sroka Shop is not responsible for additional costs, loss or damage resulting from misuse of this product. Returns are at the customer's expense and must be sent in their original packaging. In the case of coverage accepted by Sroka Shop, the return of the new product or repaired product will be at Sroka Shop's expense.