Terms and Conditions

1. PURPOSE

The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential consumer about the conditions and methods in which the seller proceeds to the sale and delivery of ordered products, and on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales, by the company Sroka shop, of products offered on its Internet site.
Consequently, the fact that any person orders a product offered for sale on the Internet site of the company Srokashop implies full and complete acceptance of these general terms and conditions of sale, the acknowledgment of which the Buyer recognizes having taken prior to his order.
Products are offered for sale on the following geographical territory: Europe and the entire world.
The company SROKASHOP reserves the right to modify these general terms and conditions of sale at any time.

2. COMPANY IDENTITY

The registered office of SROKASHOP is located at Keramoal, kerabox no. 20, 29290 Milizac. SIRET: 798 840 294 0010 VAT number: FR 94798840294; TEL 06 58 69 12 12

3. PRICING

The selling prices of products online on the website srokacompany.com , indicated in Euros, are those in force at the time of registration of the order form by the Buyer.
They include shipping fees, except for special mentions indicated before purchase. In this case, shipping fees will be indicated before the registration of the order by the Buyer and in addition to the order.
The selling prices of products may be modified by the company Srokashop at any time. This modification will be notified to the Buyer before any order.

4. PRODUCT CHARACTERISTICS

In accordance with article L 111-1 of the Consumer Code, the Buyer may, prior to his order, become acquainted with, on the site srokacompany.com, the essential characteristics of the product or products he wishes to order.
The offers presented on srokacompany.com are valid subject to available stock.
The photographs, graphics and descriptions of products offered for sale are indicative only and do not commit the seller in any way.
In the event that a supplier modifies a product, the graphic representation of it cannot commit the seller's responsibility nor even affect the validity of the sale.

5. ORDER

Any order implies full and unreserved acceptance of these general terms and conditions of sale.
The Buyer may order: – on the Internet site –
The Buyer's order must be confirmed by Srokashop by email.
The sale will only be considered final after sending to the Buyer the confirmation of the order by the company Srokashop and collection by it of the full price.
Srokashop recommends that the Buyer keep this information on a paper or computer document.

6. PAYMENT

Payment must be made at the time of order by the Buyer. At no time can the sums paid be considered as deposits or advances.
Collection of the full amount of the order will be carried out by Srokashop at the time of order validation or in case of payment by check upon receipt of it.
All orders are payable in Euros.
To pay his order, the Buyer has all the means of payment referred to in the order form: Bank card online (Blue card, Visa or Mastercard), Bank check or Bank transfer.
The company srokashop reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in case of non-payment of any sum due by the Buyer or in case of payment incident.
Penalties equal to the legal interest rate plus five percentage points are applicable as of right to unpaid amounts after a period of ten days following the date of invoicing or notification of rejection of bank payment for any other means of payment. Delivery of any new order may be suspended in case of late payment of a previous order and this notwithstanding the provisions hereof.
The company srokashop reserves the right to request a photocopy of the Buyer's identity card for any bank card payment.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

7. PRODUCT SELECTION

The Buyer, having become acquainted with the products and their characteristics, commercialized by The company srokashop, has at his sole responsibility and according to his needs as he has previously determined them before any order, made his choice on the product or products which are the subject of his order. Furthermore, the Buyer, being the only one who knows the products he owns and uses, is the sole judge of the compatibility of the ordered products with those used by him.
The company srokashop puts at the disposal of the buyer to help him in the choice: – a help service by email whose addresses are indicated in the "contact us" section

8. DELIVERY AND RECEIPT

8.1. GENERAL RULES

Products will be delivered to the address indicated by the Buyer on the order form, in mainland France and Corsica or in the world.
The Buyer may, at his express request, obtain the sending of the invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.

8.2. DELIVERY TIMES

It is necessary to differentiate delivery times from dispatch times.
The average times from the dispatch of the company srokashop are as follows: within 48 hours in France and within 3 to 5 days in Europe.
These times are communicated for informational purposes only.
Any eventual delay cannot give rise to damages, retention or cancellation of the order by the Buyer.
In case of delivery delay compared to the date initially set, the Buyer must report it in writing (letter, email) to The company srokashop to improve the quality of service that may be offered to him and to allow Srokashop to conduct an inquiry with the carrier.
An inquiry with the carrier can last up to 21 working days. If during this period the product is found, it will be immediately rerouted to the delivery location specified in the order form.
In the event that the ordered product is then no longer available, the provisions referred to in article 8 will be applied. In case of product exchange, delivery costs will be the responsibility of the consumer.

8.3. RECEIPT

Goods travel at the risks and perils of the Buyer. However, shipping costs include merchandise insurance against theft, damage and loss (the maximum amount of insurance reimbursement varies depending on the carriers).
Consequently and in all cases, before accepting your delivery, please verify the condition of your packages. In case of anomaly, refuse the package and indicate on the delivery form the reasons for refusal by listing the problems found, otherwise no claim will be possible.
IMPORTANT!
Do not let the delivery person dictate your conduct or the elements to be written on the delivery form.
Limit yourself to indicating the damage found while avoiding information that the delivery person may give you such as "packaging intact" or any other mention that may exclude their responsibility.
Finally, the reservation "subject to unpacking" is not valid and cannot be taken into account.

9. PRODUCT AVAILABILITY

In case of partial availability of items, The company srokashop may make a split delivery. Products in stock will be sent first. The balance will either be delivered later, or replaced by other equipment (with the Buyer's agreement), or refunded.
In all cases, Srokashop will inform the Buyer as soon as possible.

10. QUALITY OR CONFORMITY ISSUES

In case of delivery of a product not corresponding to the order (defective or non-compliant), the buyer must file his claim within 7 days from the date of signature of the delivery note.
Claims must be sent by letter or email and must include: – the Buyer's contact details. – product references. – reasons for the claim.
Return of products must be made within seven working days from the attribution of a return number by Srokashop's customer service.
Failing this, The company srokashop will not carry out any exchange or refund of the products thus ordered.
Any product to be exchanged or refunded must be returned to Srokashop in its original condition and packaging and must include the complete product and all its accessories.
Any risk related to the return of the product is the responsibility of the Buyer.
Failure to comply with the procedure set out above and the indicated deadlines, the Buyer cannot file any claim for non-compliance or apparent defects of delivered products, the products being then presumed compliant and free from any apparent defect.

11. RIGHT OF WITHDRAWAL

• In accordance with the Consumer Code, the buyer has a period of 14 days from the date of receipt to return at his own cost the products ordered for refund.
The buyer must imperatively keep the company Srokashop informed, and the return can only be made after the latter's agreement and attribution of a return number to be imperatively written on the packaging.
For hygiene reasons, the return of some of our products cannot be accepted if the original packaging has been unwrapped, unsealed, opened, torn or marked. All coverings are affected.
• Products must imperatively be returned to Srokashop in perfect resaleable condition, in their original condition (packaging, accessories, manual ...), duly sealed, and accompanied by the invoice corresponding to the purchase.
If the product includes a warranty sheet or any other document to be completed, it must not be filled out so that the buyer can exercise his right of withdrawal.
Any incomplete, damaged, harmed product or whose original packaging will have been damaged will neither be refunded nor exchanged.
• The exercise of the right of withdrawal will give rise at the choice of the buyer: – either to a refund in cash by re-credit of the bank card used at the time of the initial order or, in case of impossibility, by check letter. – or to the attribution of a gift voucher to be used on srokacompany.com. In both cases; deduction made of initial postage costs and return costs are the responsibility of the customer.
• In all cases, return costs will be the responsibility of the customer.
• In case of exchange with another product, new transport costs will be due to Srokashop.

12. GENERAL REFUND CONDITIONS

In all cases, Srokashop will communicate when assigning this gift voucher by electronic message: – its validity period – whether or not the buyer will have the possibility to request a refund and its amount
In case of partial use of the gift voucher, the balance will remain available to the customer under the same conditions as the original credit within one year.
A gift voucher will be considered as used in case of even partial use or request for refund.
By the very fact of using this gift voucher, the consumer commits on his honor not to file any dispute or opposition with his bank or other, to the transaction concerned by the refund, and commits not to do so within one year following the use of the gift voucher
The consumer acknowledges being aware that any failure to meet this obligation would expose him to claw back of the amount unduly received, without prejudice to damages that could be claimed against him by Srokashop.

13. WARRANTY

Some products sold benefit from a manufacturer's warranty, the general conditions of which vary from supplier to supplier. The general conditions and duration of the warranty are available on the Srokashop website. The buyer is deemed to have consulted and accepted them.
Any return of the product under the aforementioned warranty must be subject to prior agreement from Srokashop. For this purpose, the Buyer will contact Srokashop's after-sales service.
No return will be accepted without prior authorization from Srokashop.
If the product is recognized as defective, Srokashop will transmit to the buyer a product return number. This return number, a determining and essential condition, is valid for seven working days, from the communication of the return number by Srokashop to the Buyer. After this period, the Buyer must renew his request according to the procedure described above.
The defective product must be returned in its original packaging, include the entire product and all its accessories and be accompanied in legible form of the product return number communicated by Srokashop and the product serial number.
Any incomplete, damaged, harmed and/or product whose original packaging will have been damaged, will neither be taken back nor exchanged under warranty.
All costs and risks related to the return of the product are the responsibility of the Buyer.
The product under warranty will be, at the choice of the manufacturer, exchanged or repaired.
Srokashop does not warrant the Buyer, under hidden defects that may affect delivered products, except within the framework of replacement of defective products, or parts rendering them unfit for their use, without being able to be considered by the Buyer as responsible for any harmful consequences that these hidden defects could have caused.
In any case, warranties do not cover: – replacement of consumables. – abnormal and non-compliant use of products. – damage subject to a specific mention in the product sheets. – defects and their consequences due to the intervention of the Buyer or a repairer not approved by Srokashop. – defects and their consequences related to non-compliant use in the manner the product is intended (professional use, collective ...) – products subject to a specific service and maintenance contract. Details of our after-sales service policy and conditions are set out on our website in the section "after-sales service".

14. LIABILITY

The products offered by Srokashop comply with current French legislation.
Srokashop cannot be held responsible for non-performance of the contract in case of stock shortage or product unavailability, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications.
Srokashop cannot be held responsible for any indirect damages that could arise from the purchase of products.
The total or partial inability to use the products, in particular due to equipment incompatibility, cannot engage the responsibility of Srokashop nor give rise to any compensation or refund.
The Srokashop site also contains information from third parties and links to other Internet sites. Srokashop cannot in any way be held responsible for damages resulting from the use of, access to, or inability to use such third-party information, nor the content of other Internet sites.

15. PARTIAL INVALIDITY

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other provisions will retain their full force and effect.

16. NON-WAIVER

The fact that one of the parties does not assert against the other party a breach of any obligation referred to in these general terms and conditions of sale cannot be interpreted for the future as a waiver of the obligation in question.

17. GOVERNING LAW

Sales of products by the company Srokashop are governed by French law.

18. INFORMATION TECHNOLOGY AND FREEDOMS

The information collected by Srokashop at the time of any order by the Buyer is necessary for the management of his order by Srokashop and its business partners. In accordance with the Information Technology and Freedoms Act No. 78-17 of January 6, 1978, the Buyer has the right to access, correct, object to and delete the data concerning him with Srokashop.